Frequently Asked Questions
Everything you need to know about your beauty journey with us.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Are your beauty products cruelty-free?
Lila Beauty is committed to ethical sourcing. The majority of our brands are cruelty-free, and you can find specific certifications listed on each product page.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination and customs processing.
Do you offer samples with purchases?
Yes! Every order includes two complimentary samples of our latest skincare or makeup arrivals so you can discover your next favorite product.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.